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Tags: A Professional Guide to Room Division Operations, Hospitality and Tourism, Manoj Kumar Yadav
A Professional Guide to Room Division Operations
- Author : Manoj Kumar Yadav
A Professional Guide to Room Division Operations is a training manual for the students and industry professionals in the room divisions of hospitality organizations. The book is divided into two parts - Part I is on Front Office Operations, which discusses topics like FO organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on.
The second part on housekeeping operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on.
With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals.
1.A: Front Office Operations
2.Introduction to Hotels
3.Introduction to Room Division
4.Front Office Organization Structure
5.Hotel Revenue Resources and Guest Segmentation
6.Prologue with Rooms
7.Room Tariff
8.Reception Section
9.Cash Section
10.Telephone Section
11.Reservation Section
12.Bell Desk
13.Supportive Centres
14.Mail & Message Section
15.Handling Situations
16.Registration
17.Guest Cycle
18.Part B: Housekeeping Operations
19.Role of Housekeeping
20.Housekeeping Organization Structure
21.Linen and Uniform Room
22.Cleaning and Polishing
23.Guest Room Cleaning, Inspection and In-Room Services
24.Public Area Cleaning and Inspection
25.Laundry Services
- Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
- Every operation is given in a step-wise manner following the standard operating procedures in the industry
- Scroll boxes have been used to present important and interesting facts.
- Well-labelled diagrams have been used profusely to aid understanding of the concepts.
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